Terms of Service
Welcome to Hello Pregnant. These Terms of Service outline the rules, obligations, and conditions that govern your use of our website, products, digital content, and services. By visiting, accessing, or purchasing from our website, you acknowledge that you have read, understood, and agree to comply with these Terms.
1. Overview
Hello Pregnant provides maternity products, pregnancy and postpartum essentials, clothing, accessories, baby care items, and digital products such as e-books and guides. Our store operates in the United Kingdom and delivers worldwide.
2. Eligibility & Customer Responsibilities
By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian. You agree to use our website only for lawful purposes and in compliance with all applicable UK and international laws.
3. Account Information
When creating an account or placing an order, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
4. Orders, Acceptance & Payments
All orders placed through our website are subject to acceptance and availability. We reserve the right to reject or cancel orders at our discretion. Payment information must be valid and authorised. Orders flagged for fraud or verification may be delayed or cancelled.
5. Product Information & Availability
We make every effort to display product images, descriptions, and pricing accurately; however, variations may occur. Products may be discontinued or updated without prior notice.
6. Pricing, Modifications & Errors
Prices are displayed in your local currency (where applicable) and are subject to change without notice. In the event of typographical errors, pricing mistakes, or inventory issues, we reserve the right to correct or cancel orders.
7. Shipping & Delivery
Hello Pregnant ships worldwide. Delivery times vary based on destination, customs processing, courier performance, and seasonal demand. Risk of loss transfers to the customer once the package has been handed to the courier. For details, refer to our Shipping Policy.
8. Customs, Duties & International Taxes
International orders may incur customs fees, import taxes, or VAT charged by your local authorities. These fees are the customer's responsibility and are not included in product or shipping costs.
9. Returns, Refunds & Cancellations
Customers may request returns for eligible physical items according to our Refund Policy. Items must be unused, in original condition, and within the applicable return window. Digital products such as e-books and guides are non-refundable once delivered due to their instant-access nature.
10. Digital Products
Digital goods are delivered electronically to the email provided at checkout. By purchasing digital content, you acknowledge that delivery occurs immediately and waive the right to cancellation under UK digital goods regulations once the download link or file is sent.
11. Privacy, GDPR & Data Protection
Your personal information is processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (GDPR). Customers have the right to request access, correction, deletion, or restriction of their personal data.
12. Prohibited Activities
- Using the website for fraudulent, unlawful, or abusive purposes;
- Distributing viruses, malware, or malicious code;
- Copying, modifying, or reverse engineering website content;
- Impersonating other individuals or providing false information;
- Violating the intellectual property rights of Hello Pregnant or third parties.
13. Intellectual Property Rights
All content on this website—including logos, branding, product descriptions, images, digital downloads, and guides—is owned by Hello Pregnant or licensed to us. You may not reproduce, distribute, or use any material without written permission.
14. Limitation of Liability
Hello Pregnant is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities arising from your use of our website, products, or services—except where such limitation is prohibited by UK law.
15. Third-Party Services & External Links
Our website may include links to third-party websites or services. We are not responsible for the content, accuracy, or policies of third-party platforms. Accessing external links is at your own risk.
16. Cookies & Tracking Technologies
We use cookies to personalise your experience, analyse website traffic, and improve performance. By using our website, you consent to our Cookie Policy.
17. Modifications to Terms
We reserve the right to update or revise these Terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.
18. Governing Law
These Terms are governed by the laws of the United Kingdom. International consumers may also retain rights protected by their local consumer laws.
19. Contact Information
If you have questions regarding these Terms, you may contact us at contact@hellopregnant.com.